Social media monitoring and analysis has rapidly become a key element in evaluating how your product or service is perceived and used by your customers. Listening to the consumer, via social media such as Twitter or Facebook gives real time information on shifting opinions and reactions within your business environment.
The SurveyAnalytics social media monitoring and reporting module gives you all the facilities you need to keep in touch with the social media buzz about your business. You can obtain quick and relevant information and integrate that with your survey data to provide a 360 view of your business, highlight new trends and allow you to react quickly to emerging situations. You can't afford to ignore social media, SurveyAnalytics gives you the tools to take control of your business in the social media world.