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User Comments
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QuestionPro has provided U.S. Bank's Corporate Procurement group with a user friendly tool to administer surveys of our internal customers. This easy to use product allows us to quickly define and distribute surveys to gain timely and valuable information regarding our customer satisfaction rates. It has been a great value in its use to date.
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QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service.
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As a research analyst, I find surveys are an important tool for gauging market trends and generating proprietary research products. I found QuestionPro's software to be an excellent solution for online surveys.
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Our earlier process was extremely time-intensive, and as a result, we were not able to address customers' concerns at the critical point, -- It was more "rear view mirror" analysis. With QuestionPro's service, I am able to see at any point of the day or month where we stand, and make adjustments immediately to resolve problems or make our site better.
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I have used QuestionPro extensively for the last two years doing research first for the Marine Corps and now for Fairfield Language Technologies. The best thing about QuestionPro is that I can do almost anything I could possibly want to do with my surveys: from basic but vital things like having the right questionnaire format to creating reports, tracking response, inserting more sophisticated analytical tools like conjoint, etc. QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job. They are also constantly innovating adding new capabilities and expanding their services. They are more expensive than most similar sites but the price is not high for what they provide. QuestionPro is definitely a very good value for the money.
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My company looked at over 20 different online survey products before choosing QuestionPro, and it's been a great asset thus far. The survey construction features are great - I love that it can extract and pipe - as well as a variety of reporting options. I'd recommend it to anyone looking to beef up their survey capabilities at a reasonable price.
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We had a project that was so large that we weren't sure if it could be done over the Internet. All the possible combinations we needed to ask required over 30,000 unique variables. The programmers at QuestionPro customized the interviewing system to be able to handle the type and quantity of data. They completed the customization and programmed the questionnaire -- all in about a week. They were incredibly responsive, and did a great job.
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QuestionPro offers consumer researchers a balance of flexibility and sophistication that is hard to find in other online survey services. This results in much more robust quantitative consumer insights that are critical to supporting relevant brand strategies and messages. Add to this QuestionPro's high level of customer service, attention to detail and efficiency and you've got a great marketing research partner that you can depend on time and time again.
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