Mail Merge / Personalizing Emails - How to?

Sending out personalized survey requests increases the probability of increasing the number of received responses. It is therefore important that you tweak each survey request to include the respondents credentials.

How can you personalize emails that go out to the respondents?

Emails can be personalized and you can automatically replace certain variables with information uploaded along with the email addresses.

Following are the tags that can be used in the Email Invitation:

You can use the following variable substitution pattern (please use curly braces, not parentheses):

  • {FIRST_NAME} - First Name field
  • {LAST_NAME} - Last Name field
  • ${custom1} - Custom Variable 1
  • ${custom2} - Custom Variable 2
  • ${custom3} - Custom Variable 3
  • ${custom4} - Custom Variable 4
  • ${custom5} - Custom Variable 5
  • ${customN} - Custom Variable N

How can you set this up?

  • You can use the variable substitution tags anywhere in the Email Invitation and also in the Subject field. You can access this under:
  • Surveys ยป Send

    Survey Software Help Image
  • You can either include variables by clicking the button for each variable at the bottom of the screen, or you can manually insert the variables by typing the information into the text of the email invitation.
    Note: The variables must be included in the email list you have uploaded for the system to know what information to include in the email invitation.
  • Survey Software Help Image

How does this work?

When you upload the email addresses you can upload the additional information along with the email addresses. For information on uploading Email Addresses along with the replacement variables please see Additional References section below. When the email invitation is distributed, these variables (i.e. {FIRST_NAME}, {LAST_NAME}, ${custom1}, ${custom2}, etc.) are automatically replaced with the appropriate content associated with a particular email address.

Survey Software Help Image


This feature/tools described here are available with the following license(s) :

Corporate Edition and above

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