General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation by which the European Union intends to strengthen and unify data protection for all individuals within the EU.

The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business. For more details click here.

Set up

  • Go to: Account >> Organization >> GDPR
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  • Here, you can enable GDPR compliance for your Organization. GDPR Compliance will be enabled for all accounts on EU servers by default.
  • After enabling the compliance, the user will need to enter contact details for their Data Protection Officer (DPO).
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  • QuestionPro will provide default language and details about the various GDPR policies such as:
    • Data retention period.
    • Use of data for research purposes only.
    • No commercial sale of the data.
    • Individual users will not be contacted for marketing or sales purposes.
  • It's up to the customers to decide which options to choose. They may edit the content and language as per their requirements.
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  • QuestionPro has selected the Dutch - DPA as the lead supervisory authority that governs data collected by QuestionPro. Users can select from a list Supervisory Authority that they want.
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  • Survey footer will have a link to Privacy & Data Security.
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  • The link in the footer will go to a page which will have all the relevant details such as DPA, policies, etc.
  • Right to be forgotten: Users can request that their data be deleted. They can select what data is to be deleted:
    • Individual Response
    • All responses
    • Completely Forget
    • Note: QuestionPro will automatically remove all references to the user from its servers.
  • They will have to verify their email (double opt-in).
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  • We will be able to show a list of surveys / responses for a respondent only if tracking is used (We have to base this on cookies).
  • We will fetch all responses for this email address and show a list of surveys. The respondent can then download or delete these responses.
  • Respondents can choose to download / delete data from this list.
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  • If an anonymous URL is used, one option is to ask the respondent to enter their email address and do a double opt-in.
  • If tracking is not used, we’ll ask the respondents to enter their email address and submit a request.
  • Once they do, so they will get a link in their email (this is how we will verify them). Once they click on this link, we’ll show them the list of surveys.
  • They can then download the data or delete the responses for the required surveys.
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  • The respondents will be able to see and download their completed individual response in PDF as well as JSON format from the thank you page.
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