Frequently Asked Questions



What is Pastime Foods?

Pastime Foods is the privately owned company based in Phoenix Arizona that is licensed by Major League Baseball (MLB) to manufacture and market team-branded food products.

We make frozen waffles, frozen appetizers, and bagged snacks. Our products can be found in grocery stores in Chicago, Cincinnati, Cleveland, Detroit, and Milwaukee marketed under the local MLB team name (e.g. MLB Brand Chicago Cubs Edition frozen homestyle waffles).

What is the Pastime Foods Consumer Community (PFCC)?

The Pastime Foods Consumer Community is a group of people like you who share their opinions with the Pastime Foods team. The Pastime Foods team uses the feedback they get from members of the Community to help develop new products, advertising and promotional campaigns, and product packaging. Community members participate in activities such as online surveys and discussions every month. They may also have the opportunity to participate in other types of research projects such as taste tests and focus groups. They earn points for filling out their profile and participating in Community activities. Once they’ve accrued enough points, they can redeem them for Starbuck’s, Amazon, ITunes, Walmart, and Fandango gift cards.

Can anyone join?

No. You have to meet certain criteria to qualify for membership in the Community:

• You own MLB team-branded licensed products such as caps, apparel, beverageware, collectibles/memorabilia, home decor, etc. • You may have purchased MLB team-branded food and beverage products from a grocery store. • You have recommended MLB team-branded licensed products to friends and family. • You are eager to buy almost anything that has the logo of your favorite Major League Baseball team emblazoned on it. • You like to keep your finger on the pulse of what is going on with your favorite MLB team. • You enjoy talking with your family, friends, and/or co-workers about what is going on with your favorite MLB team.

If that sounds like you, you qualify for membership in the community.

How do I become a member?

You’ll need to take the Qualifying Survey to see if you qualify for membership. If you do, you will be invited to join the Community. CLICK HERE to take the survey.

How much time will it take?

On average, it will take less than an hour per month.

What’s in it for me?

We value your opinions and know that your time is valuable. Whenever you take survey or poll or refer a friend, you will be rewarded with points that can be redeemed for Starbuck’s, Amazon, ITunes, Walmart, and Fandango gift cards. Check out the Rewards page to more information.

What is expected of me as a member of the Consumer Community?

• Tell us what you think. We want your honest opinion, not what you think we want to hear.
• Participate in as many of the Community activities as you have time for.
• Check your Dashboard on the Community website at least once a week to find out about new activities and new opportunities to share your opinion.

Do I have to participate in every activity?

Not at all. We know that you may not have the time to respond to every invitation. If you are invited to take an online survey and do not wish to participate, simply ignore the invitation.

I’m not receiving surveys. Why not?

There may be several reasons:
1. You may not have verified your email address when you joined the Community. Check your email and follow the instructions to verify your email address. Your account will not be activated until your email address has been verified.
2. Our email invitations could be going to your junk mail folder. Please remember to add [email protected] to your address book or safe list.
3. We may have the incorrect email on file. Please Login and click on My Account to review and update your account information.

Why is the survey link not working?

If you click on the survey link and you’re unable to launch the survey, please make sure you do not have a pop-up blocker enabled on your browser. If you’re pasting the survey URL into your browser window, please make sure the entire URL has been copied and pasted. If you’re still having problems,

Send EMail

Can you resend me the survey?

If you were invited to complete a survey and it’s still available for you to complete, simply Login and the survey will be waiting for you on your Dashboard.

Can I have more than one account?

No. Membership is limited to one account per household.

How do I update my information?

To change your account information, login and click on the down arrow next to the small image at the upper right-hand corner of the top menu. Click on Profile on the drop-down menu to change your account information.

What if I forget my password?

Login and click on Request Password. Enter your registered email address and a new password will be sent to you via email. Remember to Login using this new password. You can change this password after you’ve logged in by clicking on the down arrow next to the small image at the upper right-hand corner of the top menu and then clicking Account on the drop-down menu.

What if I decide I no longer want to be a member of the Community?

We'd be sad to see you go. However, to cancel your membership, Login and select My Account. Click on Unsubscribe and your account will be automatically canceled. You'll want to redeem your accrued points before you cancel. Any remaining reward points in your account will be lost when you cancel. If you cancel and then decide you want to rejoin the panel, go through the sign-up process again.

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