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To what degree do you agree with the following statements?
Overall, how satisfied are you with the products you are purchasing from BRAND?
How likely are you to continue to purchase BRAND from our company?
How likely are you to recommend BRAND to a friend or an associate?
BRAND is a name I can always trust.
BRAND always delivers on what they promise.
BRAND always treats me fairly.
If a problem arises, I can always count on BRAND to reach a fair and satisfactory resolution.
I feel proud to be a BRAND customer.
BRAND always treats me with respect.
BRAND is the perfect COMPANY for people like me.
I can’t imagine a world without BRAND
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