"SurveyAnalytics allows us to quickly and conveniently poll our clients to gauge perceptions, measure opinions, and gather data on the latest trends that pertain to our industry. Having this capability and data at our finger tips is what keeps us agile and responsible to the market."
"SurveyAnalytics has become an integral part of our marketing strategy."
Brittney Maxfield, Corporate Communication Manager, VitalSmarts
FAQ on Action Alerts
- Login » Surveys » (Select Survey) » Survey Control » Email Notification » Action Alerts
If Action Alerts feature is not enabled, click on the "Enable" Button to Enable this feature on your survey.
An Action Alert will be set up by default. Click on the Edit link for setting up the Criteria and completing the set up.
Here you'll have to enable a "Group" that defines the condition you are looking for. This is called the Rule Criteria. If there is no Criteria defined, then click on the Add New Criteria link to set up the required criteria.
Once at least 1 criteria is created, make sure that the criteria that you are interested in is enabled. This is done by checking the check-box next to the criteria.
Then you need to tell the engine, what to do when a survey comes in that matches the group you just enabled. The "Action (Rule Match)" column specifies this.
Test out the rule by previewing and taking the survey. Make sure you choose the options in the survey that trigger the group/rule and you should be getting emails depending upon what actions you choose!
Can I do other things beside send email?
Can I have multiple alerts configured for the same survey?
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